Khelo365
  • Players : 969
  • Tables : 25

Banking and Transactions

Q How to Buy Chips?

A First, log in at www.Khelo365.com. Then, click on the 'buy chips' button in the 'my account tab' which will take you to the 'buy chips' page. Enter the amount you wish to deposit and select your preferred payment method from the list of options available then click on 'buy chips'. You can deposit 2 Lakhs per transaction, unlimited times per day. You will be redirected to our secure page, where you will need to select your preferred method of payment.

For more detailed instructions on how to buy chips on Khelo365, Click here to watch our 'How to deposit on Khelo365' video.

Example for deposit using a credit card:

Select credit card option and click on 'pay now'. You will now be redirected to another secured page where you will need to fill in your card number, name as shown on your card, the expiration date of your card and your CVV number.

Make sure the details you entered are correct and press 'pay now'. Follow the regular transaction authentication steps if your bank requires any. Once your transaction is complete, click on 'return' to go back to your homepage, the chips will be automatically added to your Khelo365 account.

Currently, you cannot buy chips for our services with our mobile app.

Q How to Redeem?

A First, login to our site at www.Khelo365.com. On the top right section of our homepage, you will see the 'Account balance' tab displaying your current balance, click on it to open the 'redeem chips' page. This page will show you the total amount of chips as well as the redeemable amount.

For more detailed instructions, Click here to watch our video on how to redeem chips from Khelo365.

You will need to make a minimum deposit of Rs.100 and you have to submit the original scanned copy of the PAN card for verification if you are going to make a withdrawal request for the first time.

Enter the number of chips you would like to redeem and click on 'redeem chips'. A warning message to submit your PAN card will appear. You will need to upload a scanned copy of your PAN card to complete this verification process. The size limit of the file must not exceed 1gb. Click on the 'click here' link, which will open the PAN details tab. Click on 'browse' and select your PAN copy from your computer, and click 'open' then click on the 'submit' button.

This verification usually happens within 24 hours. Once you get an email that your ID is verified, enter the number of chips you wish to redeem and click on the 'redeem' button.

If you see an invalid banking warning, click on the banking details link, and enter your banking details (full name, account number, IFSC code of your bank) then click on 'save'. Your banking details are now updated, and your redeem request is submitted. You will able to see the status of your redeem request in the table below. The money will be credited to your bank account within 2 working days (excluding bank holidays).

You can make unlimited cash-outs per day, but cannot be more than Rs.49,900 per cash-out. The minimum redeem amount is Rs.100 and maximum amount is Rs.49,900. For further information, read the Redemption Policy.

Q Why am I unable to redeem without purchasing chips?

A For your first cash out only, you will need to make first an initial deposit of minimum Rs.100.

Q How to convert Bonus money into a Real money?

A To redeem the bonus amount, players need to play at our cash tables to generate Loyalty points. Once they generated enough Loyalty points the bonus amount will be transferred to the redeemable chips gradually.

Q How do I know if my purchase has been successful?

A Once your transaction is successful, you will receive an email to confirm the said transaction. Also, you can check your account balance, as the amount will automatically be added to your Khelo365 account once the transaction is complete.

Q What should I do if I get failed transaction?

A You will need to contact our customer support if any transaction has failed, Khelo365's customer support is available 24/7 and will be happy to assist you with any technical problems you have on our website.

Q How to convert the Loyalty points?

A You must first log into our site and then open our 'Play Poker' Web Client. Once opened, click on the cashier, in the cashier window click on 'Exchange' which will be located on the VIP Points tab. Click here to exchange your points.

Players can convert the Loyalty points manually once it reaches 3000 points. We will provide the 100 chips for their 3000 Loyalty points. They can use those chips to play at our tables or they can redeem it as real cash.