Redeem Policy

• The most trusted site in India, Khelo365.com has always made sure that the site is completely customer friendly to the users. Our redemption policy is very simple and easy to your access.
• All amounts that you choose to withdraw will be instantly deducted from your Khelo365 account. It will no longer be available to play.
• The minimum amount that can be redeemed is Rs 200. Mobile verificiation is mandatory for users requesting redemption.
• Players must do atleast 1 deposit to be eligible for withdrawal.
• The amount must be deposited in Khelo365.com only with the intention of playing. Players cannot just deposit and withdraw without any gaming activity on our platform. Players are allowed to withdraw, only after they generate specified number of VIP points on Cash Tables in accordance to the PROMOCODE applied based on the promotion. If no deposit code is used, then players must generate 12% (Loyalty/VIP Points) of the deposited amount, only then would their redeem will be approved.
• If you file for redemption on receipt of any purchase bonus, without earning the pre-defined loyalty points, the same will be considered as misuse of Bonus. In such case, Khelo365.com reserves the right to forfeit the complete Bonus or the same amount may be deducted from real cash balance or requested redemption amount.
• There might be some instances when the redeemed amount does not get credited to your bank account. This would occur if incorrect details are updated or due to any other banking reasons. You can contact our customer care unit at support@khelo365.com under such scenarios to get a complete update about your funds. Our support team will check the transaction details performed from our end and If the transaction is a success, they will provide you the transaction number with which you can contact the bank for the where about of the funds. If the transaction is a failure, we will make swift arrangements to credit the amount back to your Khelo account. The process of checking the transactions and processing the reversal might take up to 7 working days.